Talk to An Expert

Sales +1 (833) 834-7233

Menu

Privacy Policy

PayerMD Privacy Policy

Effective Date: March 01, 2026

PayerMD (“PayerMD,” “we,” “our,” or “us”) values your privacy and is committed to
protecting your personal and practice information. This Privacy Policy explains how we collect,
use, store, and protect the information you provide to us through our website, applications, or
offline interactions. By using our services or visiting our website, you consent to the practices
described herein.

1. Scope and Purpose

This Privacy Policy applies to:

  • All interactions on the PayerMD website and applications.
  • Offline interactions, including visiting our offices, attending events, demos, or webinars, and communications with our staff.
  • Services we provide, including medical billing, revenue cycle management, coding support, denials and A/R management, and practice optimization.

Certain services, products, or third-party integrations may have separate privacy policies. We are not responsible for how third parties handle your information. Please review their policies when engaging with their services.

2. Information We Collect

We may collect the following categories of personal and practice-related information:

2.1 Information You Provide Directly

  • Name, email address, phone number, and practice/organization information
  • Role or job title, and other professional information
  • Inquiry details, messages, or requests submitted through forms
  • Consent provided for communication via email, phone, or SMS

2.2 Automatically Collected Information

  • IP address, device type, browser type, and operating system
  • Pages visited, clicks, scroll activity, and session duration
  • Cookies, pixels, SDKs, and similar tracking technologies
  • Geolocation data (with explicit consent if precise location is needed)

2.3 Information from Other Sources

  • Publicly available information
    Partners, social networks, and co-branded service providers
    Referrals from other users or affiliated healthcare networks

3. How We Use Your Information

We use your data to:

  • Deliver and improve billing, coding, and revenue cycle services
  • Respond to inquiries, schedule demos, or provide support
  • Communicate updates related to claims, service issues, or account activity
  • Maintain site security, compliance, and integrity
  • Conduct analytics to enhance website functionality and user experience
  • Aggregate and de-identify data for research, reporting, or service optimization
  • Comply with legal, regulatory, or contractual obligations

We do not use your information for marketing or promotional purposes without explicit consent.

4. Communications Policy

4.1 Phone and Email

  • Phone: For inquiries, support, or service updates
  • Email: Used to respond to requests and provide account updates
  • Response time: Typically within 24 hours

4.2 SMS and AI / Chat Support

  • SMS and live chat are used strictly for work-related updates or service support.
  • Consent is obtained verbally or digitally before sending messages.
  • You may opt out at any time by replying STOP for SMS or ending chat sessions.

4.3 No Unsolicited Marketing

We never send unsolicited promotional messages via email, SMS, or phone. All communications are limited to service-related matters.

5. Cookies and Technology Integrations

  • Our website uses cookies, pixels, and SDKs to improve functionality, maintain security, and enhance user experience.
  • Third-party integrations, including social media or analytics platforms, may collect data independently.
  • We encourage users to review third-party privacy policies when interacting with these integrations.
  • You can manage or disable cookies through your browser settings.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With vendors, service providers, and affiliates to deliver services
  • For legal, regulatory, or contractual obligations
  • With your explicit consent
  • In connection with mergers, acquisitions, or business transfers
  • Aggregated or de-identified data for research, analytics, or industry reporting

We do not sell your personal information.

7. Data Security and Retention

  • Information is protected using HIPAA-compliant encryption, access controls, and secure storage.
  • Only authorized personnel can access sensitive data.
  • Data is retained only as long as required for legal, regulatory, or operational purposes.
  • Once your data is no longer required, it is securely deleted or anonymized.

8. Children and Minors

  • Our services and website are intended for users 18 years or older.
  • We do not knowingly collect information from children under 13.
  • Parents or guardians may contact us to remove any information inadvertently collected.

9. Consumer Privacy Rights

For residents of states with privacy laws (e.g., California, Virginia, Colorado, etc.), you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Receive a portable copy of your information
  • Withdraw consent for processing sensitive information

You may exercise these rights by contacting us via:

Requests are verified for identity and typically responded to within 45 days, with an extension of up to 90 days if needed.

10. International Users

  • Information collected may be processed or stored in the U.S. or other jurisdictions.
  • By using our services, you consent to such transfer and storage in accordance with this Privacy Policy.

11. Updates to This Policy

  • We may update this Privacy Policy periodically.
  • Changes are posted on our website with the effective date.
  • Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

If you have a disability and need this policy in an alternative format, contact us using the information above.

Scroll to Top