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Privacy Policy

PayerMD Privacy Policy

Effective Date: October 06, 2026

PayerMD (“PayerMD,” “we,” “our,” or “us”) values your privacy and is committed to
protecting your personal and practice information. This Privacy Policy explains how we collect,
use, store, and protect the information you provide to us through our website, applications, or
offline interactions. By using our services or visiting our website, you consent to the practices
described herein.

1. Scope and Purpose

This Privacy Policy applies to:

  • All interactions on the PayerMD website and applications.
  • Offline interactions, including visiting our offices, attending events, demos, or webinars, and communications with our staff.
  • Services we provide, including medical billing, revenue cycle management, coding support, denials and A/R management, and practice optimization.

Certain services, products, or third-party integrations may have separate privacy policies. We are not responsible for how third parties handle your information. Please review their policies when engaging with their services.

2. Information We Collect

We may collect the following categories of personal and practice-related information:

2.1 Information You Provide Directly

  • Name, email address, phone number, and practice/organization information
  • Role or job title, and other professional information
  • Inquiry details, messages, or requests submitted through forms
  • Consent provided for communication via email, phone, or SMS

2.2 Automatically Collected Information

  • IP address, device type, browser type, and operating system
  • Pages visited, clicks, scroll activity, and session duration
  • Cookies, pixels, SDKs, and similar tracking technologies
  • Geolocation data (with explicit consent if precise location is needed)

2.3 Information from Other Sources

  • Publicly available information
    Partners, social networks, and co-branded service providers
    Referrals from other users or affiliated healthcare networks

3. How We Use Your Information

We use your data to:

  • Deliver and improve billing, coding, and revenue cycle services
  • Respond to inquiries, schedule demos, or provide support
  • Communicate updates related to claims, service issues, or account activity
  • Maintain site security, compliance, and integrity
  • Conduct analytics to enhance website functionality and user experience
  • Aggregate and de-identify data for research, reporting, or service optimization
  • Comply with legal, regulatory, or contractual obligations

We do not use your information for marketing or promotional purposes without explicit consent.

4. Communications Policy

4.1 Phone and Email

  • Phone: For inquiries, support, or service updates
  • Email: Used to respond to requests and provide account updates
  • Response time: Typically within 24 hours

4.2 SMS Communications

PayerMD may send customer care text messages to individuals who have provided consent to receive SMS communications. These messages may relate to inquiries, requested services, appointments, demos, account or service updates, and other communications associated with the individual’s interaction with PayerMD.

Where a user separately provides marketing SMS consent, PayerMD may also send marketing or promotional text messages. Consent to receive marketing text messages is optional and is not required to purchase or receive PayerMD services.

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact PayerMD using the information provided in this Privacy Policy.

SMS consent is obtained through applicable consent mechanisms, including website forms or other documented opt-in methods. PayerMD does not send SMS messages to individuals who have not provided the applicable consent, except where otherwise permitted by law.

4.3 AI and Chat Support

PayerMD may use live chat, automated chat tools, or AI-assisted technologies to respond to inquiries, provide general information, assist with website navigation, and support service-related communications.

Information submitted through chat features may be processed to respond to requests, maintain the functionality and security of the service, and improve the quality of user interactions. Users should not submit protected health information (PHI), patient records, or other sensitive patient information through website chat features unless PayerMD expressly provides a secure, authorized method for doing so.

Where third-party technology providers are used to support chat or AI functionality, information may be processed by those providers solely as necessary to provide the applicable services on PayerMD’s behalf and subject to appropriate privacy and security safeguards.

4.4 Marketing Communications

PayerMD does not send unsolicited marketing or promotional text messages. Marketing SMS communications are sent only to individuals who have provided the applicable consent. Where required, marketing communications may be declined or withdrawn without affecting access to PayerMD’s services.

5. Analytics, Cookies, and Tracking Technologies

PayerMD uses cookies and similar technologies to understand how visitors interact with our website, measure website performance, improve user experience, maintain website functionality and security, and evaluate the effectiveness of our marketing activities.

Google Analytics

We use Google Analytics to collect information about website usage and interactions, such as pages visited, referring sources, device and browser information, and other website activity. Google Analytics uses cookies and similar technologies to help us understand website traffic and usage patterns. Information collected through Google Analytics is processed in accordance with Google’s applicable privacy terms and policies.

Meta Pixel

We use the Meta Pixel, provided by Meta Platforms, Inc., to help measure website activity, understand the effectiveness of our advertising campaigns, and improve our marketing efforts. The Meta Pixel may use cookies or similar technologies to collect information about interactions with our website and may allow Meta to associate certain website activity with information available through its services, subject to Meta’s applicable privacy policies and user settings.

Your Choices

Depending on your location and applicable law, you may have choices regarding the use of cookies and similar tracking technologies. You may manage cookies through your browser settings and, where available, through the cookie consent or preference tools provided on our website. Disabling certain cookies may affect some website functionality.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With vendors, service providers, and affiliates to deliver services
  • For legal, regulatory, or contractual obligations
  • With your explicit consent
  • In connection with mergers, acquisitions, or business transfers
  • Aggregated or de-identified data for research, analytics, or industry reporting

We do not sell your personal information.

6.1 Mobile Information and SMS Consent

PayerMD does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Mobile information and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be disclosed to service providers that support the delivery of PayerMD’s messaging services solely as necessary to provide those services on PayerMD’s behalf. Such service providers are not permitted to use this information for their own marketing or promotional purposes.

SMS opt-in consent is specific to PayerMD and is not transferred, sold, rented, or otherwise provided to third parties or affiliates for their independent marketing purposes.

7. Data Security and Retention

  • Information is protected using HIPAA-compliant encryption, access controls, and secure storage.
  • Only authorized personnel can access sensitive data.
  • Data is retained only as long as required for legal, regulatory, or operational purposes.
  • Once your data is no longer required, it is securely deleted or anonymized.

8. Children and Minors

  • Our services and website are intended for users 18 years or older.
  • We do not knowingly collect information from children under 13.
  • Parents or guardians may contact us to remove any information inadvertently collected.

9. Consumer Privacy Rights

For residents of states with privacy laws (e.g., California, Virginia, Colorado, etc.), you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Receive a portable copy of your information
  • Withdraw consent for processing sensitive information

You may exercise these rights by contacting us via:

Requests are verified for identity and typically responded to within 45 days, with an extension of up to 90 days if needed.

10. International Users

  • Information collected may be processed or stored in the U.S. or other jurisdictions.
  • By using our services, you consent to such transfer and storage in accordance with this Privacy Policy.

11. Updates to This Policy

  • We may update this Privacy Policy periodically.
  • Changes are posted on our website with the effective date.
  • Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

If you have a disability and need this policy in an alternative format, contact us using the information above.

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